Privacy Policy

Effective Date: 10 December 2025

Gday LMS, operated by Gday LMS Pty Ltd (ABN 25 693 545 854, ACN 693 545 854), ("we", "us", or "our") operates the website gdaylms.com.au - a central portal connecting healthcare and engineering professionals with verified consultants across Australia. We are committed to protecting your privacy in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth). This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our consultation booking platform and related services.

1. Information We Collect

We collect different information depending on whether you are a user seeking consultations or a consultant offering services:

1.1 For Users Booking Consultations

• Account Information: Full name, email address, password, and contact details
• Booking Information: Consultation requests, preferred dates/times, professional specialty area, and any notes or case details you provide
• Payment Information: Billing address and transaction details (payment card information is processed directly by Stripe and is not stored on our servers)
• Communication Data: Messages exchanged with consultants and support inquiries

1.2 For Consultants

• Professional Information: Full name, qualifications, professional registrations (e.g., AHPRA registration, Engineers Australia membership), specialty areas, and biography
• Verification Documents: Proof of qualifications, registration certificates, and identification documents for verification purposes
• Banking Information: Bank account details for receiving consultation payments via Stripe Connect (processed securely by Stripe)
• Availability Data: Your available times, calendar integration preferences, and consultation rates
• Google Calendar Integration: If connected, calendar availability data to manage bookings

1.3 Information Automatically Collected

• Usage Data: Pages visited, features used, booking patterns, and platform interactions
• Device Information: IP address, browser type, device type, operating system, and device identifiers
• Log Data: Access times, referring URLs, and system activity logs

2. How We Use Your Information

2.1 For All Users

• To create and manage your account
• To facilitate bookings between users and consultants
• To process payments and manage transactions via Stripe
• To communicate about bookings, updates, and support
• To improve our platform and services
• To protect against fraud and unauthorized access
• To comply with legal obligations

2.2 For Consultants

• To verify your professional credentials and qualifications
• To display your profile to users seeking consultations
• To process and transfer consultation payments to your account
• To manage your availability and booking calendar
• To connect you with users across our network of specialty platforms

3. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information. We may share your information in the following circumstances:

• Between Users and Consultants: When a booking is made, relevant contact and booking information is shared between the user and consultant to facilitate the consultation
• Connected Platforms: We may share relevant information with our network of specialty platforms (GdayVet, GdayDoctor, GdayNurse, etc.) to facilitate cross-platform bookings and consultant visibility
• Service Providers: With trusted third parties including Stripe for payment processing, AWS for hosting, and email service providers
• Professional Bodies: With relevant registration authorities (e.g., AHPRA, Engineers Australia) for consultant verification purposes (with consent)
• Legal Requirements: When required by law, court order, or government request
• Business Transfers: In connection with any merger, acquisition, or sale of assets

4. Stripe Payment Processing

We use Stripe for secure payment processing and consultant payouts:

• Payment card details are collected and processed directly by Stripe
• Consultant banking information is managed through Stripe Connect
• We do not store your full payment card or bank account numbers on our servers
• Stripe's privacy policy applies to information collected by Stripe: stripe.com/privacy

5. International Data Transfers

Your information may be transferred to and processed in countries other than Australia (including the United States where some of our service providers operate). When we transfer your data internationally, we ensure appropriate safeguards are in place to protect your information in accordance with applicable laws.

6. Data Retention

We retain your personal information for as long as necessary to:

• Provide you with our services and maintain your account
• Comply with legal, accounting, and regulatory requirements
• Resolve disputes and enforce our agreements
• Maintain booking records for reference and verification

Booking records and consultant verification documents may be retained for extended periods to comply with professional and legal requirements. You may request deletion of your account and personal data, subject to our legal obligations.

7. Your Rights and Choices

Under Australian privacy law, you have the right to:

• Access: Request a copy of your personal information
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal information (subject to legal requirements)
• Portability: Receive your data in a structured, machine-readable format
• Objection: Object to certain processing of your information
• Withdraw Consent: Where processing is based on consent

To exercise these rights, please contact us at info@gdaylms.com.au

8. Security Measures

We implement appropriate technical and organizational security measures to protect your personal information, including:

• Encryption of data in transit (HTTPS) and at rest
• Secure authentication and access controls
• Regular security assessments and updates
• Limited access to personal information on a need-to-know basis
• Secure payment processing through PCI-compliant Stripe

9. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Maintain your login session
• Remember your preferences and settings
• Analyze platform usage and improve functionality
• Provide security features

You can manage cookie preferences through your browser settings. Disabling certain cookies may limit functionality of our platform.

10. Third-Party Links

Our platform contains links to our network of specialty websites (GdayVet, GdayDoctor, etc.) and third-party services. Each platform has its own privacy policy. We encourage you to review their privacy policies before providing any personal information.

11. Children's Privacy

Our services are intended for professionals aged 18 and above. We do not knowingly collect personal information from individuals under 18 years of age. If we become aware of such collection, we will promptly delete the information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by:

• Posting the updated policy on our website
• Updating the "Effective Date" at the top of this policy
• Sending you an email notification (for significant changes)

13. Privacy Complaints

If you have concerns about how we handle your personal information, you may lodge a complaint with us directly. If you are not satisfied with our response, you have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

14. Contact Information